Rocky Mountain Power extends help for customers


With many Rocky

Mountain Power customers experiencing

difficulties paying bills in the wake of the

economic downturn caused by COVID-19,

the company is extending its suspension

of late fees and service disconnections to

customers who set up payment plans and

stay on track. Customer care representatives

can also connect customers with energy

assistance programs and other payment

arrangements. The company also matches

donations to the energy assistance programs

2-to-1 for those looking to help others in the

community.

While regular billing cycles and

disconnections for nonpayment have resumed,

Rocky Mountain Power will continue an

ongoing customer outreach campaign to

inform customers about expanded, flexible

payment plan options and energy assistance.

Outreach methods include the following:

• Information for energy assistance is

provided on the bill and on customer accounts

online.

• Customers with past due balances receive

calls, emails and/or letters encouraging

them to contact the company for payment

arrangements.

• Residential customers can elect to

participate in a 12-month payment plan with

a lower monthly payment for the first four

months or an equal payment plan with the

current bill and any past due balances rolled

into a fixed payment amount each month.

• Commercial customers can have up to six

months to pay any past due bills.

• Payment plans may be renegotiated or

extended recognizing the income fluctuations

customers may experience as the economy

recovers.

Rocky Mountain Power encourages

customers to speak with a Rocky Mountain

Power customer care representative who can

help provide peace of mind and assistance.

Helping customers through this difficult time

as we provide safe, reliable power is our

number one priority.

Customers can visit www.

rockymountainpower.net/billhelp or call

toll free at 1-888-221-7070. Customer care

representatives are always available and ready

to help.

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