With many Rocky
Mountain Power customers experiencing
difficulties paying bills in the wake of the
economic downturn caused by COVID-19,
the company is extending its suspension
of late fees and service disconnections to
customers who set up payment plans and
stay on track. Customer care representatives
can also connect customers with energy
assistance programs and other payment
arrangements. The company also matches
donations to the energy assistance programs
2-to-1 for those looking to help others in the
While regular billing cycles and
disconnections for nonpayment have resumed,
Rocky Mountain Power will continue an
ongoing customer outreach campaign to
inform customers about expanded, flexible
payment plan options and energy assistance.
Outreach methods include the following:
• Information for energy assistance is
provided on the bill and on customer accounts
• Customers with past due balances receive
calls, emails and/or letters encouraging
them to contact the company for payment
• Residential customers can elect to
participate in a 12-month payment plan with
a lower monthly payment for the first four
months or an equal payment plan with the
current bill and any past due balances rolled
into a fixed payment amount each month.
• Commercial customers can have up to six
months to pay any past due bills.
• Payment plans may be renegotiated or
extended recognizing the income fluctuations
customers may experience as the economy
Rocky Mountain Power encourages
customers to speak with a Rocky Mountain
Power customer care representative who can
help provide peace of mind and assistance.
Helping customers through this difficult time
as we provide safe, reliable power is our
number one priority.
Customers can visit www.
rockymountainpower.net/billhelp or call
toll free at 1-888-221-7070. Customer care
representatives are always available and ready